As an ongoing commitment to our valued customers (who we actually consider to be family) we have reached out via email with all official information we have received directly from Volkswagen Canada. Below you will see the most recent email sent.
Email sent to database April 27 2017
We have just received confirmation the official claims portal will open April 28, 2017 at 12 p.m. Eastern time for you to begin the process of your final claim. Claims can be submitted via the online portal or paper claim form available at www.VWCanadaSettlement.ca, or by calling the Canadian Settlement Claims Centre at 1-888-670-4773
This portal will take you step by step through the entire process, and will have it's own support staff at your disposal for any questions or concerns you may have to do with the claims process.
The great news is, your last stop after flowing through the process will bring you here to see us in person! We look forward to having the opportunity to do everything we can to create a positive experience in the end for you.
Your Brantford VW Family
See below for step-by-step instructions for using the claims portal.