Oct. 30, 2013
Brantford VW provides excellent service every time.
Oct. 23, 2013
Great friendly dealership. One of the best I have ever dealt with.
Oct. 16, 2013
Once again, a fantastic job! I look forward to my next visit.
Oct. 9, 2013
This dealership is awesome. They inform me as to what future expectations ahead of time, so I can budget for these. My vehicle was washed before I received it back. BONUS!! I am most impressed by the Brantford VW.
Oct. 2, 2013
I recently moved to Brantford from Burlington so this dealership will now be my garage of choice since my vehicle is still under warranty. Good service, good personnel. A feeling I did not have from my previous dealership. Brantford VW made me feel they care about my car & my business.
Sept. 25, 2013
The most professional service in my 40 years owning Volkswagen/Audi/Porsche vehicles-Either in the US, Canada as well as Germany. Right down to every detail, & most impressive: they found items, I had not recognized and/or reported to be fixed. I received TOTAL care of my vehicle.
Nov. 6, 2013
Brantford VW is one of the BEST dealerships anywhere-both in Canada & the few that I've dealt with in the USA. The personell that are on staff are courteous, pleasant & extremely helpful. They go out of their way to make sure the customer is completely satisfied. Always a pleasure-thanks again for all.
Nov. 13, 2013
As always great service and would not take my car anywhere else.
Sept. 18, 2013
The service experience since owning the 2005 Jetta TDI, which I purchased from this dealership has been fantastic. In fact we are contemplating adding a VW to the family (Tiguan) possibly. Brantford is the only dealership that we have dealt with through regular maintenance , trust does not come easily & you have built this trust with us. Thank you.
Hand written card from customer
Sept. 11, 2013
Over the past three months my 09 Jetta has needed attention. On each of these occasions your service department, Terry in particular, has promptly & courteously dealt with the problem, often with same day service. Such high quality customer service is appreciated.
Aug. 28, 2013
There IS a difference in the VW dealership you choose...I CHOSE Brantford Volkswagen,and though it's hard to explain, it's like a 'faith" thing, where I KNOW my vehicle will be taken care of at Brantford Volkswagen, yet, I worry,when I am forced to take my vehicle to another VW dealership because of distance issues which has happened ONLY 2 times,and here's the kicker, I drive a 1997 VW Transporter T4,which the crew at Brantford VW has taken care of since almost day one! It HAS to last until the new Tiguan TDI is introduced in Canada,and I have NO fear that it will....it's in GOOD HANDS, at Brantford Volkswagen!
Aug. 21, 2013
The service team at Brantford VW are friendly, courteous and helpful. I love being greeted by my first name. They always take the time to explain everything that's being done to my car
Aug. 14, 2013
A couple of days ago I was in the bug with (my son), pulled over out in the country playing with my GPS. A guy in a Tiguan VW pulls up and asks if I'm all right. Says he works at Brantford Volkswagen with Chris Parnell-Gomez, knows the car well and wanted to make sure everything was OK. These guys know customer service!!
Aug. 7, 2013
Mike was awesome. He took as much time as i needed to find the right car for me. Nice to see the owner Gregg take an interest in my needs as well. My wife liked the people very much. That was a big reason we went with Brantford VW plus Gregg is a Rotarian as I am. Good job. I have already recommended you to a friend who is buying a Jetta. Das Auto!
July 31 2013
This is the fourth car I have bought in the last four years. The experience has always been exceptional.
July 24 2013
I wouldn't buy a car off anyone else ..you are all tops in your field! I have never been treated so well when buying a car, as your dealership treated me. You are the best!
July 10 2013
This is our second purchase. Cannot say enough good things about your dealership. We will be back for more vehicles in the future
E-mail Sent to Our Website
July 3 2013
I just wanted to say that your service today was 10+. I brought my Jetta TDI in for a fuel leak from a torn connector which was a big worry as I first noticed it in the US yesterday and wasn't sure just how serious the leak was. I appreciate being fitted in so quickly, and the car wash was totally unexpected and very much appreciated. I had thought about washing it before I came in but didn't have time. This is why I have all my servicing done at Brantford VW and recommend you to my friends whenever the opportunity comes up. Everyone is very respectful and helpful.
Thanks again to everyone with whom I dealt today!
June 26 2013
The service department was very helpful & quick....my Jetta feels like a new car! What a difference new rotors, tires & an alignment makes! I am glad I got the 160,000km service as i think my car runs more quietly & smoothly. The service representatives are all very helpful (Terry) He is so knowledgeable & did not keep me waiting. Very satisfied with Brantford VW. I'll be back for my oil change in the fall!
June 12 2013
I had an amazing experience at Brantford Volkswagen. Chris Parnell was very helpful & genuine. Unfortunately Chris was on vacation when I picked up my vehicle, but everyone in the dealership was helpful including Gregg, the owner. Angela, the financial services manager was also amazingly helpful. I have never had that type of service in purchasing any of my vehicles in the past.
I will definitely be a repeat customer & be recommending this dealership. Thanks everyone for an amazing experience during a stressful time.
May 29 2013
Terrific place. This is the dealership I now gauge all others by!
May 22 2013
The service was the best I have had. The people were great. I wouldn't change anything.
May 15 2013
Our sales person was very helpful & pleasant. Cameron was able to answer all of our questions. I must say that he was persistent on selling us what we wanted. We dealt with Cameron last year & he kept in touch with us, which was surprising that a sales person would take such time to deal with customers. That would be one of the reasons we chose your dealership to purchase our car. We will surely let our friends & family know about your customer service & companies dedicated employees.
May 8 2013
I can't think of what to improve? Jeannette & Gregg have a great team easy to deal with. Greetings to Gunter & Chili (canine mascots)
May 1 2013
As always, excellent service!
Apr. 24 2013
When I called for an appointment I was told they were extremely busy & it would be tough to get in. I was asked for the details about the issue my Jetta was having & then was given a next day appointment. They handled arranging my rental car & called me within hours of drop off to discuss their findings. One of the issues they found was the responsibility of another shop. They worked with the other shop to co-ordinate all of the repairs. What could have been a nightmare of trying to get my car from one place to another & trying to have two shops work on the same vehicle-on the same day-was seamless & happened with very little effort on my part. I am thoroughly impressed with (Brantford) VW-again!
Apr. 17 2013
I had to reschedule my appointment twice before I could make it in & Terry was very accommodating. Kudos to him on his customer service & people skills. He is a pleasure to deal with. Thanks!
Apr. 10 2013
I have been dealing with Brantford VW for the last 8 years & they consistently give me reasons to return. Great service from everyone. I bought my previous car there as well sot they were my first stop when I was in the market for a new car.
Sales Experience (customer email)
Apr. 3 2013
Hello Chris and crew ...Just to let you know Ang and I are happy to have made a deal with you for the Mustang. We feel we got a good price and were treated fairly.....Once again we thank you for your service and your follow up is appreciated.
Mar. 27 2013
Not only would I recommend Brantford VW, my wife is picking up her new Jetta on Wednesday! Chris Parnell was awesome to deal with, courteous, kind & very knowledgeable! Thank you so much Brantford VW!
Mar. 20 2013
Awesome service! Great employees! Thanks for making my experience so easy & perfect!
Mar. 13 2013
Brantford VW went over & above for me and my family in regards to customer service. Very classy group of people!!!
Mar. 6 2013
Brantford VW sales staff was so busy but they handled the demands with grace & professionalism. Best experience I have every had in buying a new car. I will be servicing my Jetta at Brantford VW even though there is another VW dealer closer.
Feb. 27 2013
Service was exceptional. We have only taken our Jetta to Brantford Volkswagen for regular service. We are now at the point of making decisions about our next VW vehicle & the service agent was able to provide me with several options that are on the site & incoming. That is why I will be a VW owner/partner with my local dealership.
Feb. 20 2013
Over a 2 1/2 year period service overall was outstandingly good. There was one recent error in paperwork but it was quickly & efficiently corrected. I rate the dealership and its service department as the best I have encountered in some 58 years of motoring.
Feb. 13 2013
I took my Jetta in for an oil change & they noticed a tail light was out. They replaced it for $1.50! It would have cost me three times that to purchase the light on my own from Canadian Tire & took me 20-30 min to install. I was extremely pleased to have that looked after.
Feb. 6 2013
Great Job once again!
Jan. 30 2013
The dealer exceeded my expectations-Dan was very helpful. Far better service than were I purchased my TDI.
Jan. 23 2013
As was the day I purchased my vehicle, our experience at Brantford Volkswagen for a simple oil change was stress-free & enjoyable. It's like going to a friend's house to have the work done. Exceptional service, exceptional workmanship & wonderful people!
Jan. 16 2013
We looked around at other dealerships and no other place even compared. Chris is very good at his job!
Jan. 9 2013
Great service and friendly staff!
Jan. 2 2013
Wonderful experience very happy with my Jetta! Purchased our last vehicle here as well and it was a positive experience. Keep up the great work!
Dec. 26 2012
Thanks guys, Brantford VW was a great place to buy a car.
Dec. 19 2012
The Brantford dealership is the best dealership I have ever dealt with, job well done.
Dec. 12 2012
Gregg, Mike, Cam and Angela were great throughout the entire process of purchasing my new car. Looking forward to continuing a relationship moving forward.
Dec. 5 2012
Chris & Angela were extremely knowledgeable and helped a lot with the buying process.
Nov. 28 2012
We are enjoying the new car, and thank you for your care in function, design, safety & fun.
Nov. 21 2012
Very good experience..excellent group of people...Mike is an outstanding salesman, thanks.
Nov. 14 2012
Cameron was great and worked around my schedule which was perfect!
Nov. 7 2012
Experience was was amazing and dealership was awesome.
Oct. 31 2012
Chris was very professional & knowledgeable and made the purchase a very comfortable experience!
Oct. 24 2012
Angela & Andy teamed up to provide a great purchasing experience. Also Gregg & Cam contributed to a positive overall experience at the dealership. Love the team work. I have already shared my story three times with friends and co-workers.
Oct. 17 2012
We love our GLI. We feel we have purchased a high end car without the high end price. We were at another VW dealership prior to visiting Brantford VW and decided to buy from you because Mike offered an immediate deal that was competitive and fair. And a genuine interest to have our business. A great experience!
Oct. 10 2012
Over the past 40 plus years I have purchased over 2 dozen new vehicles. This is my first time purchasing a VW. Based upon my experience at Brantford VW, and assuming my new Golf lives up to my initial impression, it will not be the last!
Oct. 3 2012
Gregg Moore was outstanding to deal with. He was considerate of my time & schedule during the transaction & for arranging the car pick-up, & extremely informative throughout the whole process.
Sept. 26 2012
I have teh same great feelings from when I bought my first Jetta. Thank you to all @ Brantford VW for an excellent experience & making me feel like a valued client....maybe even a little bit like family....
Sept. 19 2012
Chris was exceptional. His product knowledge and patient, thorough delivery of his pitch is what ultimately sold me on a Volkswagen. Kudo's to Angela, Gregg and the whole Brantford VW team too. Awesome experience from start to finish & I love the car so far!
Sept. 12 2012
I often recommend Brantford Volkswagen to other VW owners. This is an outstanding dealership!
Sept. 5 2012
Mike is a pleasure to deal with, great follow-up, answered all of our questions; Most importantly a straight shooter! Ange is a blast, great communicator-we remembered each other from Honda! Mike was very flexible with his hours, accommodating our schedules.
You guys rock the house!! Keep up the good work :)
Aug. 22 2012
I appreciate the flexibility to get us in & taken care of right away . We had just started a trip to BC when an engine light came on. The service rep had us in and problem solved & on the road again in 1.5hrs. I was very impressed with all the staff I talked to. Well done.
Aug. 15 2012
I enjoy filling out these surveys because it requires no brain power on my part. The service has always been superb & the staff have always been courteous & professional.
While customer service is a rarity in today’s world, it is not at Brantford VW. As a customer I have always been treated as I would want to be treated.
They’re doing business properly as I see it. In case I sound like a fan, I am
May 31 2012
Both myself & my wife are so pleased with the service satisfaction we have received from your Volkswagen team. Your cooperative & friendly nature (doesn't go un-noticed). Your dealership is a credit to Volkswagen & your knowledgeable team deserves a great pat on the on the back "WELL DONE".
Thanks again for treating us like real customers & not that of just being a number.
May 3 2012
I honestly cannot think of any way to improve the service or sales experience at Brantford Volkswagen. They are friendly, professional, knowledgeable & obviously love what they do, & the VW products. They are enthusiastic & wonderful to deal with-just like family. I cannot imagine anyone who has dealt with Brantford Volkswagen going anywhere else.
April 26 2012
The staff at Brantford VW continually impress me with their commitment to clients & it is shown in everything-no details are too small. Gregg, Jeannette, Mike, etc-everyone I have met at the dealer, has been professional, courteous and make me feel very comfortable doing business with them. We have bought two VW from Gregg and Jeannette and have been pleased with every single experience.
April 19 2012
I have heard nothing but good things about Brantford Volkswagen! Cameron was very helpful & informative; & answered any questions via email that I requested. I went to a few other VW dealerships and spoke to a few sales reps; & by far Cameron was the most helpful! This is our 2nd Jetta TDI, and we will likely continue that tradition.
Apr 5 2012
We have become loyal, repeat customers due to the excellent service and great sales and service experience we have had with this dealership and all of their staff. Several of our friends have taken our recommendation and purchased vehicles from this dealership. They are a role model of what a vehicle purchasing experience should be for everyone and the products are the best!
Mar 29 2012
Andy, Chris and Angela made it feel more like a professional business interaction rather than a cheesy sales pitch that you find with most car dealerships. They were accommodating to my needs as a purchaser and provided me with all of the information and support I needed to make a decision on my vehicle.
Mar 22 2012
My wait for completion of service was faster than promised and with free internet service in the waiting room, the wait seemed like minutes very pleased with this dealership
Mar 15 2012
I was not sure if my repair was under warranty, Karen was very informative, to let me know it was. As usual my
experience was the best the staff always make you feel like you are the most important person there.
March 8 2012
Awesome.....Once repaired, I was picking up vehicle at the end of the day with time constraints to pick
up kids, VW Brantford made arrangements for rental agency to pick up the rental from the dealership saving me a trip to return
rental.....because of their assistance I made it home in time to get kids to their activities.
Feb. 29 2012
"Karen and the service department are always friendly and prompt to welcome you. All the employees make me feel welcome. I never have an issue getting a service appointment and the VW team is always ready to accommodate. I really appreciate the complimentary car wash they give me, when my car is dirty. The service department explains the bill and work orders with me, which I appreciate, as I know my way around a car too! I drive to Brant VW from Scarborough, they are my dealership and my friends!"
Nov. 20, 2013
Great people at Brantford VW! I'll be back!
Nov. 27, 2013
I'm thinking about starting to bring my other vehicle to the dealership also. It's not a VW. Great Job!
Dec. 4 2013
Thanks so much. Great place with great people...happy happy happy
Dec. 12, 2013
Great people at Brantford VW! I'll be back.
Dec. 18, 2013
I was truly amazed at the cleanliness of my vehicle when I arrived to pick it up! I never expected that and really appreciated it.
Dec. 27, 2013
This was my second experience purchasing a vehicle from Mike at Brantford VW & he was fantastic. Was very interested in hearing my needs & wants & they allowed me to drive numerous vehicles before making my final decision.
Jan 2, 2014
Excellent customer service
I was very happy with the service I received from Mike & Angela. This was the first time I have ever financed a vehicle & they helped me with the process. They were both outstanding people to work with & I will keep coming back for all my VW needs! Thank you!
Jan 16, 2014
I find the Brantford Dealership treat not only myself, but other clients, in a respectable way & refer to their customers by first name. They keep on improving with every year they have been in business. On our small road there are 5 VW's owned. That speaks for quality!
Jan 23, 2014
Great job & a great experience purchasing my new Jetta Hybrid. Angela in finance was also fantastic in assisting me with my financing & going over all information regarding warranty and options for extras on the vehicle. I am very happy with my purchase & would definitely recommend both Mike & Angela as they were fantastic!
E-mail from Sales Customer
Jan 29, 2014
(To Angela, our Business Manager) wonderful to meet you and thank you for being part of the team that turned my bad/sad situation into something positive. you guys are the best!
Feb 5, 2014
The service was quicker than expected and the service was professional and courteous. Very pleased, as always.
Feb 12, 2014
The staff is amazing, Brantford VW is a bit of a drive for me, but I tell everyone who will listen that it is worth the drive. Brantford VW Cares.
Feb 19, 2014
I had a great experience at your dealership with the purchase of my (pre-owed) Golf. Everyone was very friendly & courteous & I felt welcome right from the start. It was well worth the drive from Mississauga & I will be back for my service visits. Thank you Chris & Angela!
Feb 26, 2014
It is a pleasure to deal with everyone at Brantford Volkswagen and I recommend them to others.
Gregg was fantastic. I told him what i wanted & he delivered exactly and went above and beyond. I will absolutely recommend him and will return when my current lease is up.
Mar 12, 2014
Very happy with all the service I have received.
Mar 19, 2014
Number 1 all the way. Great job thank you so much for looking after me.
It's the best dealer I have ever walked into.
Mar 26, 2014
The service staff at Brantford VW were outstanding. I was stranded with a dead battery & everyone went out of their way to get me safe & back on the road. Andy & Terry in service are my heroes. If I have a concern or question they are there for me & have made me feel completely supported. My loyalty to this dealership continues.
April 2, 2014
This was our first experience with the service department at Brantford VW. It was very positive. I also observed the way the staff related to other customers while I waited & their professionalism was apparent.
April 9, 2014
Awesome experience like always. Wanted to personally thank Dan & Terry. Nothing to improve on keep up the good work.
April 16, 2014
Once again the service level exceeded my expectations.
I live in Stoney Creek & drive to Brantford because of the excellent service levels every time.
April 23, 2014
Excellent team and service at Brantford VW
April 30, 2014
Thank you Brantford Volkswagen family. We are happy to join the "crazy" BVW Family. Sincerely.
May 7, 2014
The experience and service was phenomenal!
May 14, 2014
Outstanding, professional and courteous service within a clean and organized facility.
May 21, 2014
I just wanted to let you know that we really appreciate the level of customer care that you provide. We bought our VW Jetta Wagon from you & have been back (for service) a couple of times. We love Brantford (VW) and wish we could receive the same quality level of customer care closer to home (over an hour away). Keep up the great work Brantford.
May 28, 2014
I was not only impressed by how quick the service department was able to fix our problem but how Dan was able to help other VW owners at the same time. He treated everyone professionally & with courtesy even though it was almost closing time on a Saturday. A fine example of going beyond customer expectations.
June 4, 2014
The staff is very friendly at Brantford VW, I really enjoy getting my car serviced there. Keep up the good work Brantford!! Thanks.
June 11, 2014
As usual, top notch treatment. Thank you!
June 18, 2014
I am always impressed with Brantford Volkswagen. They provide a welcoming environment & a super friendly staff. I will continue to return for my future services & hopefully even sales.
June 25, 2014
Having been a sales professional for over 10 years, I found dealing with Mike exceptional & would recommend him to my friends and family. I know how hard it is to not only provide knowledge but to provide trust with each customer, and Mike has done this in spades.
July 2, 2014
They always do a great job & are always welcoming. Will definitely be back. Would recommend to anyone with a Volkswagen for service & have even recommended to those without.
July 9, 2014
Great experience at Brantford Volkswagen. Looking forward to our next purchase in the new year! Thank-you!
July 16, 2014
When the time comes to replace my 2001 Beetle, I will be seriously considering another VW product. Due to my very positive experiences with your service department staff. Thank you again.
July 23, 2014
We would love to thank you, Chris & Angela for such a wonderful experience. I just wanted to tell you that we drove from Barrie to Brantford to purchase our car.
July 30, 2014
The staff at Brantford VW were amazing. A tough repair was performed better than I expected. Awesome job by Dan & the service staff.
Aug 6, 2014
Dan, Terry & the mechanic that I had to deal with were absolutely fantastic! Kudos. Enjoyed it enough I plan on buying another Volkswagen within a year.
Aug 13, 2014
Always a pleasant experience when dealing with this outstanding dealership.
Aug 20, 2014
We are so happy with the purchase & from the beginning everything felt right, we simply trust them. Thank you so much Angela & Chris for an amazing experience.
Aug 27, 2014
Excellent in every way, couldn't have chosen a better dealership with an outstanding TEAM of professionals.
Sept 3, 2014
I purchased my VW from your dealership this past spring. I was very impressed with not only our salesperson, but every other person I met & spoke to at your dealership. Very professional & friendly.
Sept 10, 2014
My wife & I were blown away with the outstanding service, knowledge & professionalism. We decided to purchase a 2nd new vehicle, a Jetta within a week of purchasing the Passat. GO TEAM GO, Simply the BEST by far.
Sept 17, 2014
Happy new VW owners, looking forward to a long relationship with "Our Good Dealer" (our slogan is Everyone needs a good dealer), this experience has been outstanding.
Sept 24, 2014
We keep coming back to Brantford VW because the service department and sales personnel are excellent! We feel that everyone is competent and trustworthy.
Oct. 1, 2014
VW Brantford seems to be constantly on the look out for situations where they can exceed customer expectations. They consistently look for ways to prove they deserve the accolades they have received thus far.
Oct. 8, 2014
Some service advisors would have found a "drive-in emergency" a problem that impacted their schedule. Not here. But then the entire team at Brantford VW are excellent.......
Oct. 15, 2014
Loved the whole experience. Felt like shopping for a car was very easy and quick.
Oct. 22, 2014
Overall it was good & met all expectations. Have always had a good experience at Brantford VW, it's the reason I come back.
Oct. 29, 2014
Staff was extremely friendly & worked over and above what my expectations were! Thank-you Mike at Brantford VW!
Nov. 5, 2014
Jeff was excellent to work with. The information he provided me with was informative and he made the whole process easy for me.
Nov. 12, 2014
Everyone at Brantford Volkswagen goes above & beyond to make sure I am alway happy with purchasing my Beetle's (I have bought 4 from them) and i am always happy with the service. There's just no other dealership I would go to!!
E-mail from Customer
Nov. 19, 2014
Although I live 1 hour & 15 minutes from your dealership, I enjoy the experience when I do.....the group has always met or exceeded my expectations. I have high expectations. Thank-you!
Nov. 26, 2014
Wonderful staff, extremely friendly and knowledgable!
Dec. 3, 2014
Third car bought at this dealership they are a great team always a top notch experience be it service or purchase.
Email from Customer
Dec. 10, 2014
My wife and I were very happy with all components of our experience purchasing our Saturn Astra from Chris. From my first contact with Shona to the assistance with the TPMS we found the process stress free and all the people involved pleasant and helpful.
We will be back when the time comes to replace our other car.
Dec. 17, 2014
I am extremely happy with not only my Tiguan but with the overall experience that I had with the team from Brantford VW. The quality of the staff is truly equal to that of the vehicles. A special mention to my salesperson Jeff who provided a level of customer service that I forgot had existed.
Dec. 24, 2014
Brantford (VW) give a great service. Keep up the good work.
Dec. 31, 2014
I trust this service department totally. I never feel like they are looking for unnecessary repair work to pad the bill.
Jan. 7, 2015
I live 111KM away from Brantford VW but based on my previous experience with them, did not even consider another dealership. The people at Brantford VW were outstanding.
Jan. 14, 2015
I've been bringing our family's Jetta's (we had 3 at one point) to Branford VW since 2005 & they have always been professional, courteous and friendly. I feel they provide very good value for the service cost.
Jan. 21, 2015
I have been & continue to be extremely pleased with all the staff at Brantford VW. This was my second VW purchase from this dealership.
Jan. 28, 2015
Chris Parnell did an exceptional job looking after us. We travelled all the way from Newmarket (1.5hrs) to deal with him and will again!